Most Good West Co. items are made to order. This means that not all purchased items will be ready to ship immediately after order. Normal turn around time is 5-10 days from purchase to shipment. Unforseen issues with material availability that could delay shipment will be communicated to buyers as soon as we become aware of them.
All items are shipped through USPS, Fedex or UPS ground. Please leave us a note or email us through our contact page if you need something quicker.
At Good West Co. we pride ourselves in our work. If you find that your purchase has any defects or material problems we will happily issue a refund or exchange within 10 days of delivery. If you just plain don't like what you've purchased, you can return it within 5 days of delivery. Either way, email us for a return number. You'll be responsible for all return shipping costs and all original materials received from Good West Co. should be included in your return.
Please note that all sales on custom orders are final.